CALL US
Simply call the easy to remember Share Call number 08600ESKOM (0860037566) from your Telkom land line or cellphone, and your call will automatically be routed to one of our Contact Centre sites.
All Service Agents use the same system and they have access to all of the information required to assist our customers in all regions. Bear in mind that many place names are duplicated across the country, so please assist us by quoting your Account number, ID Number, or Name (as it appears on your Eskom bill), to assist us in logging your fault correctly. Confirm to the Service Agent the area where you are located, as well as the details of the problem.
Our Contact Centre systems allow you to choose the language in which you would prefer to be served.
Whenever you make a service request or report a fault, you must be given a reference number. Remember to ask for it if one is not given to you.
Our Contact Centre also has the facility for self-service. You can query your account balance, report a fault or listen to outage status messages without having to wait to speak to an agent. Note that you will need to enter your Account Number to use certain of these services.
All our Contact Centre sites have voicemail facilities. In the event that waiting times are high (and they sometimes are, due to the high volumes of calls that we receive following unexpected power failures) you can leave a detailed voicemail message containing the all relevant information, and your service request will be logged for you. (Note that we will not call you back if you leave a voicemail message).