City of Tshwane Reporting of Complaints

CITY OF TSHWANE REPORTING INFO:

The “I Want to Report” portal has also been made available to residents via WhatsApp on 087 153 1001,

Tshwane Lodge a Query:

https://www.e-tshwane.co.za/eTshwane/lodge-query

Or use

https://www.tshwane.gov.za/?page_id=65278

General

Tel: 012 358 9999 / 012 358 2111
Tol free: 080 111 1556
Email: CustomerCare@tshwane.gov.za

⁃   E-Tshwane (online self-service platform) - https://www.e-tshwane.gov.za 
⁃   Emergency - Tel: 107 / 012 358 6400
⁃   e-Tshwane Helpdesk - Tel: 0861 440 4779. Email: support@e-tshwane.gov.za

Power failures:

SMS the word “Power” followed by your account number to 082 612 0333 OR 44676
OR
https://powerfailure.tshwane.gov.za/Tshwanesms/NewCall

Electricity-related complaints:

Tel: 012 358 9999
Toll-free: 080 111 1556
Email: electricity@tshwane.gov.za

Pre-Paid complaints:

Tel: 012 358 9999 / 012 339 9111
Sel: 079 183 8766
Toll-free: 080 111 1556
Email: admin@tshwaneprepaid.co.za

No Water / Water leaks / Water meters:

Tel: 012 358 2111 choose 2x option 3
Email: waterleaks@tshwane.gov.za
Stolen water meter: When your water meter has been stolen, report it to the police and get a case no. Report it to the municipality with the address, nearest corner, which suburb and your case number.

Sewerage complaints:

Tel: 012 358 9999
After-hours: 080 000 4135
Email: SewerBlockages@tshwane.gov.za

Waste management:

Tel: 012 358 0577/9
⁃ Bins not lifted: Tel: 012 358 9462/0592; Email: wastemanagement@tshwane.gov.za
⁃ Stolen Wheelie Bin (Report as stolen at SAPS. With affidavit and account contact) – wastemanagement@tshwane.gov.za,

When your dust bin has been stolen, report it to the police to get a case no. Report it to the municipality with the address and your case number.

⁃ Bin Replacement – Contact Abram Tel: 081 846 0479 or 012 358 0577/9
⁃ Bins not lifted/emptied – Tel: 012 358 9461/0592. Email: wastemanagement@tshwane.gov.za (mention street address, suburb, region)
⁃ Bulk containers (Skips) – Tel: 012 358 0241/0586/0528
⁃ Public Cleansing (Emptying of street swivel bins / street sweeping / removal of illegal dumping / washing of sidewalks – Tel: 012 358 3122/0561
⁃ Illegal dumping – Tel: 012 358 7095/6

By-law offences (eg. illegal street trading; illegal night club activities; etc.):

Tel: 012 358 0070
Toll-free: 080 111 1556

Potholes:

Tel: 012 358 0614
Emails: potholes@tshwane.gov.za

Account problems

Email: creditControl@tshwane.gov.za

Meter readings:

Email: meterrecords@tshwane.gov.za

Fire and emergency medical:
Tel: 107; 10177; 012 358 2124; 012 310 6200

TMPD

⁃ Accidents – Tel: 012 358 7095/6
⁃ Complaints – Email: TMPDComplaints@tshwane.gov.za
⁃ Noise control – Tel: 012 358 9450
⁃ Traffic fines info – Tel: 012 358 7154/7157/7088/7089

Faulty street lights:*
Toll free: 080 111 1556
Tel: 012 358 9999; 012 358 2540/1
E-mail: streetlights@tshwane.gov.za
(lamp pole number and street address required)