| City of Tshwane 24 Hour Call Centre: 012 358 2111 fax to mail: 086 400 452
Customer Care: 012 358 9999 Toll Free: 080 111 1556 e-mail: customercare@tshwane.gov.za |
| Tshwane Emergency Services: 012 310 6400 Ambulance: 10177 Police: 10111
Fire & Emergency Medical: 10177, 012 358 2124, 012 310 6200 Metro Police, Centurion: 012 664 4445 By-law offences (e.g. illegal street trading & night club activities): 012 358 0070 or toll-free 080 111 1556 e-mail bec@Tshwane.gov.za |
| Community policing:
Lytcom (Sector 2.4 CPF) 071 675 6417 or 071 675 6419 KROC (Kloofsig Radio on on Call) for Lyttelton Manor x 1 (North of Trichardt) 082 376 2098 |
| Bins not lifted / emptied: 012 358 9461 or email to: natashan@tshwane.gov.za / 012 358 0592
Complaints and enquiries: 012 358 9999 customercare@tshwane.gov.za Electricity related complaints: 012 358 9999 or toll free: 080 111 1556 Electricity cut-offs progress reports: 012 358 9999 choose option 1 and then option 3. Environmental Health (including noise management, food safety, undertaker issues, chemical spillages) 012 358 4656 ehonestop@tshwane.gov.za after hours 012 358 2111 Land Invasion: 012 3584273 Long grass: 012 358 8936. Meter readings: Email to meterrecords@tshwane.gov.za , Fax: 012 359 6888, five days before billing date only. Tel 012 358 9999: choose option 2 and then option 4 Metro Police Accidents Reports: 012 358 7244 / 012 358 7114 / 012 664 4445 Metropolitan Police Department also for land invasion for removal of squatters: Tel 012 358 4381 Network Problems 012 3587575 Noise control: Contact the Metro Police on 012 358 7095/6 or the SAPS on 10111 Overgrown premises to be cleaned: Tel 012 358 0556 Potholes/storm-water drainage or any road problems: 012 358 0614 or pothole@tshwane.gov.za Power failures: 012 339 9111 Power failure reporting by SMS: sms “power and your acc no.” to 082 612 0333 or 44676 example: “power 5120369” to 082 612 0333 Rat and other health related infestations – contact Environmental Health Tel: 012 3583218 Refuse removal complaints: Waste Management marthamak@tshwane.gov.za Reporting of water problems: 012 358 2111, Proes Street Depot: 012 327 0147 Reporting faulty street lights: Tel 080 1111 556, 012 358 9999 or 012 358 2540/1 streetlights@tshwane.gov.za Sewerage complaints (After-hours): 080 000 4135 Traffic Fines Info: 012 358-7154 / 7157 / 7088 / 7089 Traffic signal problems, be it traffic lights, stop streets missing signs etc. send e-mail with both cross roads to trafficsignalfaults@Tshwane.gov.za or call the call centre after hours 012 358 2111 Tshwane Bus Services: 012 358 0214/0443/0231 Waste management complaints: 012 358 0577/9 CoT Water & Sanitation: 012 358 7098 Water leaks – email physical address of water leak to ‘waterleaks@tshwane.gov.za” |
| City website with links to report problems: www.tshwane.gov.za |
| The councillor can only assist where you are struggling to report the problem or where you have a city issued reference number. SMS or e-mail preferred to escalate the problem:
Councillor: Kingsley Wakelin tel: 076 393 7712 e-mail: ward48.da@gmail.com |