City of Tshwane Municipal Complaints:
Water and Electricity Problems: 012 358 9999
Water Restriction Transgressions: 012 358 7095/6
Waste management complaints:
All: 012 358 0577/9
Domestic bin complaints:
East: 012 358 0526
Moot: 012 358 6462
North West: 012 358 0554
South/Centurion: 012 358 1317
Bins not lifted / emptied:
Tel: 012 358 9461 / 0592
By-law offences (for example, illegal street trading and illegal night club activities):
External: 012 358 0070
Toll-free: 080 111 1556
Electricity-related complaints:
External: 012 358 9999
Toll free: 080 111 1556
Tshwane Bus Services:
012 358 0214/0443/0231
After-hours sewerage complaints:
080 000 4135
Stormwater drainage & pothole repairs
012 358 0614 or pothole@tshwane.gov.za
Reporting of water problems:
External: 012 358 2111
Proes Street Depot: 012 327 0147
Power failures:
External: 012 339 9111
Power failure reporting by SMS: sms “Power and your acc no.” to 0826120333, example: “power 5120369” to 0826120333
Meter readings:
Email to: meterrecords@tshwane.gov.za
Fax to: 012 359 6888, five days before billing date only.
Telephone to: 012 358 9999: choose option 2 and then option 4
FIRE & EMERGENCY MEDICAL:
Tel: 10177, 012 358 2124, 012 310 6200
Metro Police Accidents Reports:
Tel: 012 358-7244 / 358-7114
Traffic Fines Info:
Tel: 012 358-7154 / 7157 / 7088 / 7089
Reporting faulty street lights:
Tel: 080 1111 556, 012 358 9999 or 012 358 2540/1
E-mail: streetlights@tshwane.gov.za
Complaints and enquiries:
E-mail: customercare@tshwane.gov.za
We also have the following alternative reporting facilities available:
Report power failures by SMS or online. SMS the word “power” followed by your account number to 082 612 0333 or 44676, or use the following link: http://tshwane.webhop.org/Tshwanesms/Map.aspx
To report potholes, you can send an email to potholes@tshwane.gov.za
To report faulty traffic lights, you can send an email to trafficsignalfaults@tshwane.gov.za
To report water leaks, you can send an email to Waterleaks@tshwane.gov.za
Should you have any enquiries related to water quality, please send an email to drinkingwater@tshwane.gov.za
Meter readings can be emailed to meterrecords@tshwane.gov.za on the correct billing period date. For billing periods, please visit www.tshwane.gov.za
